Active Directory case study - self service and automation
This is one of my favorite case studies because it solves two common problems, keeping both IT and end users productive. Managing Active Directory can take up a lot of IT's time, making sure that users and groups are accurate and useful. And when IT's manual processes miss something, end users' productivity goes down.
"With nearly 5,000 end users in more than a dozen major departments, the City of Atlanta's IT group needed to find effective ways to push day to day management of account information to end users for timely and accurate updates of profiles. It also needed efficient tools to automate communications with individuals and departments. Each department and group has different requirements for the type of information they handle and need to communicate as well as the level of security necessary. For example, the members of Law Enforcement need a very different configuration than the Finance group.
All changes to the 5,000, and growing, managed accounts and communications to numerous groups within the various departments were done manually by dedicated IT staff. Not only was this a time consuming endeavor for the individuals tasked with the daily updates, it was not the most efficient method for the end users as they were once removed for the process."
The City of Atlanta chose two of GroupID's modules: Automate and Self Service. GroupID Automate manages dynamic distribution lists and security groups, ensuring accurate membership. GroupID Self Service delegates attribute and group updates to end users, but with a healthy dose of workflow and IT control.
City of Atlanta CIO: "Before Imanami, I had to staff several employees just to make changes. That is not longer the case. The products were easy to install, Imanami was great to work with and the systems virtually run themselves." He added, "What more could you ask for?"
Read more of this Active Direcotry case study.